Claim for missing stock

It is essential to submit a claim for any missing stock monthly. The process is straightforward, if you follow the required steps. 

To begin, access your seller portal and navigate to the 'Reports' section on the left-hand side. From there, select 'Stock Recon' and specify a date range covering one full calendar month (e.g., May 1, 2025 – May 31, 2025). Next, generate and download the report. Crucially, maintain the original file name when downloading to ensure proper processing. Within the generated report, apply a filter to column H to display the total amount claimable for each item. Column R indicates the corresponding quantity of these items. 

Following this, you'll need to generate an invoice for the stock detailed in the Stock Recon Report. This invoice must adhere to Takealot's specific requirements. It should prominently display all Takealot’s essential details, including their address, company number, and VAT number, and be clearly labelled as a TAX Invoice. Ensure that your company's name, address, and Tax number are also included on the invoice. 

Make sure you submit a separate stock recon and invoice for each month.  

Submitting your stock recon each month is critical. Claims submitted more than 30 days after the stock recon reports are released will incur a R200 admin fee. 

Maintaining good stock control is one of the basics of running a successful business.