Bad Reviews
- RetailRockIT
- Mar 10
- 2 min read
Updated: Mar 11
A negative review: Does it matter and what to do
Have you ever received an unfavourable review of your product that you wish you could simply make disappear? Do negative reviews truly matter?
Negative reviews significantly diminish product sales on online marketplaces. Prospective buyers place immense weight on customer feedback when making purchasing choices.
How should you respond when a product of yours has received an unfavourable review?
Take swift and precise action by following a well-defined strategy. If the complaint is legitimate and the product does not meet standards or function as intended, it is not worthwhile to retain it in your inventory. You should try to return it to the supplier and recoup the refund, or else accept the loss. The costs associated with excessive returns, as well as the risk of account suspension, could potentially lead to even greater financial setbacks.
If you received an irrational complaint, such as "The headphones are not bright white," challenge the review by logging a ticket on your seller portal and request Takealot to remove the review.
Utilise the link above to access and complete the ticket form. In the subject line, state "Review Removal Request". Provide the product listing, TSIN code, and paste the problematic review. Then explain why the review is misleading or invalid.
Select the "Seller" option for Merchant type then select Edit Product (Catalogue) under the Seller query section. In the following drop down, select Dispute a Customer review.
You wield the power to steer your business, but it requires resolute and meticulous actions across all facets of running your online enterprise. Customer reviews are a vital aspect of an online business, exerting an influence far greater than most proprietors comprehend. Stay ahead of your competition by not leaving invalid reviews unchallenged and grow your business with Takealot funding.
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